Privacy Policy - Fuerte Healthcare Private Limited (AapkaCare)

We strive to offer a seamless experience to our customers that entail any payment that our users or patients make. With this, we have a very smooth payment and the cancellation policy set below:
We understand the need for protecting a user’s privacy. Therefore, we adhere to the highest standards of securing all transactions and customer information privacy. Please read below about our data/information collection and sharing practices.

Important Note:

Our privacy policy may be revised from time to time without any notice at the discretion of the management. We believe that you are aware of any changes in it by reviewing this policy periodically.
Our privacy policy may be revised from time to time without any notice at the discretion of the management. We believe that you are aware of any changes in it by reviewing this policy periodically.
By visiting our website, you agree to our terms and conditions to use and disclose your personal information by this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Collection of Personal and Other Information

When a patient visits our site and intentionally fills up the form to share details of his/ her health conditions, we maintain and store the information safely to ensure an efficient, smooth and personalized experience.
This policy allows us to provide services and features to customize the website to make the experience more personalized, safer and easier. Hence, we collect the personal information we deem necessary.
In general, you can browse the website without telling us who you are or revealing any personal information about yourself.
Once you give us your personal information, you are not anonymous to us anymore. We will maintain and protect the data provided. Wherever applicable, we indicate which fields are required to be filled and which ones are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the website.
We may automatically track certain information about you based upon user behavior. We may use this information to do internal research on our users’ demographics and interests to better understand, protect and serve our users. This information is compiled and analyzed on an aggregate basis. We use data collection devices such as ‘cookies’ on certain pages of the website to help analyze our web page flow, measure page effectiveness, and promote trust and safety.
”Cookies” are small files placed on your browser that assist us in providing our services. Moreover, you may encounter ”cookies” on certain pages of the website that are placed by third parties. We do not control the use of cookies by third parties. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.
During a transaction, we collect some additional information- such as a billing address, a credit/debit card number, and a credit/debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders. If you send us details of personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the website, we may collect such information into a file specific to you.
Your Consent or User Consent
By using the website and/ or by providing your information, you are giving consent to the collection and use of the information you disclose on the website by our Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
You give your consent to the applicability of the privacy policy of Aapkacare’s affiliate / partner in case you avail their services.
Prominent Disclosure for App

AapkaCare app needs certain permissions to connect with our expert doctors. This will help us to serve you better. Please allow access for the following permissions Camera
1. To do a video consultation with our expert doctors
2. To upload required documents while booking lab tests

Location
1. To show doctors near your location
Files and media
1. To upload records from the gallery
2. To view your vaccination and test records
Storage
1. To store/access your vaccination/ test records in your phone
Phone, Microphone
1. To call our health expert and connect with our expert doctors
SMS
1. To auto-read OTP to login into the AapkaCare app
Whatsapp
To chat with AapkaCare experts to know its services

Contact Information Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
FUERTE HEALTHCARE PRIVATE LIMITED
CIN: U86909GJ2023PTC142490
THE SPIRE, OFFICE NO-405
150 FT RING ROAD Rajkot,Raiya Road Rajkot, Rajkot GJ 360007 INDIA
Tel:+91-9821527088
Email id: infoaapkacare@gmail.com